Quality Policy Statement

Our mission is to deliver a consistent level of excellent service and customer satisfaction with safe working practices while having minimal impact on the environment. This is supported by a process of continual improvement designed to promote customer confidence, deliver value for money, protect the environment, ensure the safety and well-being of all our interested parties, and sustain a profitable business.

Our commitment to Quality, is delivered by adopting an integrated approach to our management system, and complying with all relevant legislation, regulations, compliance obligations and industry requirements. Our integrated management system is compliant with the requirements of ISO 9001:2015, ISO 45001:2018 and ISO 14001:2015.

This Policy complies with the requirements of BS EN ISO 9001 and with requirements of the appropriate regulatory bodies.

To ensure the principles of quality is clearly understood and promoted throughout the organisation, we will be committed to:

  • Ensure compliance with legal and other requirements relevant to our activities.
  • Ensuring that there are arrangements put into place for the effective planning, development, and review of this policy.
  • Continually improve the Management System by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed and the focus on enhancing customer satisfaction is maintained.
  • Identify objectives and implement projects to enable improved service quality and performance.
  • Ensuring that appropriate systems are developed and maintained for the effective communication of quality matters throughout the organisation.
  • Providing the necessary information, instruction and training to employees and others, including temporary workers to ensure their competence and will be adequately instructed and trained on the issues that affect them, and the safe working practices that should be followed and the setting of objectives to help improve our business.
  • Establish partnerships with suppliers and interested parties to provide an improved service.
  • Ensuring that employees and their representatives are consulted and encouraged to participate actively in all elements of the Integrated Management system.
  • Ensure all contractors and suppliers to the Company have similar aims, objectives, and commitment.
  • Respond promptly to any complaints from third parties.
  • Regularly review the effectiveness of the quality management system and assessing opportunities for continual improvement

We take this commitment to our customers and our staff seriously and we are dedicated to maintaining and improving upon the highest levels of customer service, sustainability, and social responsibility.

This policy is regularly reviewed to ensure that it continues to be appropriate and to the achievement of our objectives. This policy is also available to relevant interested parties, upon reasonable request.

Signed on behalf of GeniuS FM LTD

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Gabriela Styles